Home

FAQs

Topic: Go
Services
Qn 1
:
What is AMPed?
Qn 2
:
How can I get AMPed?
Qn 3
:
What are 3G Flexi - AMPed mobile price plans?
Qn 4
:
What is BroadBand on Mobile - AMPed plan?
Qn 5
:
Which are the supported handsets?
Qn 6
:
Are there data charges for downloading the AMPed mobile application?
Qn 7
:
Will I be charged data charges for browsing & downloading tracks via AMPed mobile application?
Qn 8
:
I am happy with my current price plan but would like to get AMPed for free. How can I do it?
Qn 9
:
I am not due for handset upgrade but would like to get AMPed for free. How can I do it?
Qn 10
:
What is the difference between the 3G Flexi Lite/ 3G Flexi/ 3G Flexi Plus and 3G Flexi Lite - AMPed/ 3G Flexi - AMPed/ 3G Flexi Plus - AMPed price plans?
Qn 11
:
Can my RedPAC supplementary line/SuperSIM enjoy the AMPed service?
Qn 12
:
Can I subscribe to this service if I am using Multi-SIM / Twin SIM service?
Qn 13
:
How long do I have to wait for the service to be activated?
Qn 14
:
Can I try the service before deciding to sign up?
Back to top

PC
Qn 1
:
What do I need in order to login to the portal?
Qn 2
:
How do I download tracks?
Qn 3
:
How do I find out whether the track I've selected is being downloaded or in queue?
Qn 4
:
How can I find the tracks I've downloaded to my mobile on the portal?
Qn 5
:
What do I need to do in order to synchronise my music on the AMPed portal and the mobile application?
Qn 6
:
How do I create a playlist?
Qn 7
:
How do I add a track to my playlist?
Qn 8
:
How do I remove a track from my playlist?
Qn 9
:
Can I delete my playlist?
Qn 10
:
How do I share a playlist?
Qn 11
:
Can I unshare my playlist?
Qn 12
:
What are the playlist categories?
Qn 13
:
Can I see my playlist on my mobile application?
Qn 14
:
How do I download a shared playlist that I like?
Qn 15
:
How do I renew the tracks?
Qn 16
:
Why do I need to renew the tracks?
Qn 17
:
When is my next subscription renewal date?
Qn 18
:
What is 'Download to Keep & Share'?
Qn 19
:
How do I download the 'Download to Keep & Share' tracks?
Qn 20
:
How many 'Download to Keep & Share' tracks do I have left for the month?
Qn 21
:
Will the un-used 'Download to Keep & Share' tracks roll over to the next month?
Qn 22
:
How do I edit my Favourite Track of the Day?
Qn 23
:
Will the mobile application show that I've changed my Favourite Track of the Day on the portal?
Qn 24
:
How do I edit my status?
Qn 25
:
Will the mobile application show that I've changed my status?
Qn 26
:
Can I buy the MP3 ringtone of the track I've downloaded from the AMPed portal for my mobile?
Qn 27
:
Can I buy the music video of the track that I've downloaded from the AMPed portal for my mobile?
Qn 28
:
How much does it cost to buy a MP3 ringtone and music video?
Back to top

Mobile Application
Qn 1
:
What is the basic navigation required to use the mobile application?
Qn 2
:
How do I download tracks?
Qn 3
:
How do I find the tracks that I've downloaded on my mobile application?
Qn 4
:
How do I find out which songs are currently being downloaded and in queue?
Qn 5
:
How can I see the tracks that I've downloaded on the AMPed portal?
Qn 6
:
What do I need to do in order to synchronise my music on the AMPed portal and the mobile application?
Qn 7
:
Can I play music in the background while I browse for more songs?
Qn 8
:
How do I delete tracks?
Qn 9
:
Can I see my playlist on the AMPed mobile application?
Qn 10
:
Can I manage my playlists on the AMPed mobile application?
Qn 11
:
What are the playlist categories?
Qn 12
:
How do I download a shared playlist that I like?
Qn 13
:
Do I need to renew the tracks on the AMPed mobile application?
Qn 14
:
When is my next subscription renewal date?
Qn 15
:
How do I edit my status?
Qn 16
:
Will the AMPed portal show that I've changed my status?
Qn 17
:
How do I edit my Favourite Track of the Day?
Qn 18
:
Will the portal show that I've changed my Favourite Track of the Day?
Qn 19
:
Can I buy the MP3 ringtone of the track I've downloaded from the AMPed mobile application for my mobile?
Qn 20
:
Can I buy the music video of the track that I've downloaded from the AMPed portal for my mobile?
Qn 21
:
How much does it cost to buy a MP3 ringtone and music video?
Back to top

Troubleshoot for PC
Qn 1
:
Which browser can I use?
Qn 2
:
Why cant I download songs via Firefox?
Qn 3
:
I can't play the music files downloaded. Why?
Qn 4
:
Which version of Windows Media Player can I use?
Qn 5
:
Windows Media Player gives me the error message 'No required license'
Qn 6
:
My PC crashed / I have a new PC. Will my songs be available when I access the AMPed portal?
Back to top

Troubleshoot for Mobile Application
Qn 1
:
How can I download the mobile application?
Qn 2
:
Which are the supported handsets?
Qn 3
:
Why am I prompted to create a music folder in the phone when I launch the mobile application?
Qn 4
:
what should I do if I'm unable to create a folder?
Qn 5
:
Why am I prompted "creating folder is denied"
Qn 6
:
Where can I find the preloaded mobile application in my mobile phone?
Qn 7
:
I have lost my mobile phone. How do I re-download the mobile application?
Qn 8
:
I have lost my mobile phone. Will my songs be available when I re-download the mobile application?
Qn 9
:
Why am I prompted "Unable to activate your handset. Pls use IDEAS WAP APN to activate your handset" when I launch the mobile application?
Qn 10
:
Why am I prompted "Click OK to upgrade to the new version for a better experience" when I launch the mobile application?
Qn 11
:
Why am I prompted "Hi! Enjoy FREE AMPed on us for the next 24 hours. NO data charges for all downloads and browsing." when I launch the application?
Qn 12
:
Why am I prompted "Sorry, we are experiencing high volume of request currently. Pls try again" when I launch the application?
Qn 13
:
Why am I prompted "Device Handset activation invalid. Pls contact 1688" when I launch the application?
Qn 14
:
Why am I prompted "Unable to download the selected song. You have exceeded the Download queue limit" when I select a track to download?
Qn 15
:
Why am I prompted messages like "Allow network access", "Allow write user data" and "Allow read user data" frequently when I launch the application.
Qn 16
:
Why is the volume mute when I playback downloaded tracks from AMPed application?
Back to top

Supported Handsets
Qn 1
:
Which handsets are supported?
Back to top